Refund Policy
Last updated: July 2025
Our Commitment
At Lamora, every piece is made to order and hand-finished with care. We stand behind the quality of everything we produce. If something is not right, we will make it right.
Eligibility for Return or Exchange
We accept return or exchange requests in the following cases:
- The item arrived damaged or defective due to production or shipping
- You received the wrong item (incorrect product or variant)
- The item has a quality defect that affects its appearance or function
How to Request a Return
- Contact us within 48 hours of receiving your order
- Send clear photos of the issue via WhatsApp or our contact page
- Our team will review your request within 1–2 business days
- If approved, we will arrange collection or instruct you on returning the item
Non-Returnable Items
Because each piece is personalised and made to order, we are unable to accept returns for:
- Change of mind or personal preference
- Incorrect information provided at checkout (e.g. wrong name, wrong colour choice)
- Items that have been used, altered, or damaged after delivery
Refunds
Once a return is approved and the item is received and inspected:
- Defective items: Full refund or free replacement — your choice
- Wrong item received: Full refund plus return shipping covered by Lamora
- Refunds are processed within 5–7 business days to your original payment method
Personalised Items — Special Note
Items personalised with names, colours, or custom configurations cannot be returned unless they are defective or incorrectly made. Please double-check all personalisation details before placing your order.
Contact Us
To initiate a return or ask a question, please contact us via our Contact page or WhatsApp. We are here to help and will always find a fair solution.