Privacy Policy

Last updated: July 2025

Introduction

Lamora ("we", "us", "our") operates the website lamora-eg.com. We are committed to protecting your personal data and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have.

Information We Collect

When you place an order or interact with our store, we may collect the following:

  • Personal identification: name, phone number, email address
  • Delivery information: shipping address, governorate
  • Order details: products purchased, personalisation instructions, payment method
  • Device & browsing data: IP address, browser type, pages visited (via cookies and analytics tools)

How We Use Your Information

We use your data exclusively to:

  • Process and fulfil your order
  • Communicate with you about your order status
  • Provide customer support
  • Send you relevant offers and updates (only if you have opted in)
  • Improve our website and customer experience
  • Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal data. We may share limited information with:

  • Courier partners (name, phone, address) — necessary for delivery
  • Payment processors — to complete transactions securely
  • Shopify Inc. — our e-commerce platform provider
  • Meta (Facebook/Instagram) — for advertising purposes, in accordance with their own privacy policy

Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and understand how our store is used. You may disable cookies in your browser settings, though some features of the store may not function correctly as a result.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by Egyptian law.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us via our Contact page.

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security protocols.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website constitutes acceptance of any changes.

Contact Us

For any privacy-related questions, please reach us via our Contact page.